SHIPPING POLICY IN THE ONLINE STORE TAILWHIP.STORE

Shipping policy in the online store tailwhip.store

​

I. General Information

This Shipping Policy defines the rules for the delivery of goods ordered in the online store tailwhip.store. The delivery of ordered goods is carried out exclusively through a courier company. The store will make every effort to ensure that the ordered goods are delivered as soon as possible.

This Shipping Policy defines the rules for the delivery of goods ordered in the online store tailwhip.store.

The time to receive the shipment consists of the order processing time and the delivery time, with only business days being considered. The order processing time is up to 3 business days from the moment the order is confirmed. The delivery time depends on the courier company and usually takes 1-2 business days.

The delivery of ordered goods is carried out exclusively through a courier company.

The shipping costs of the ordered goods will be automatically calculated at the time of placing the order and depend on the weight and dimensions of the shipment. Information about the total shipping cost will be presented to the Customer before placing the order.

The store will make every effort to ensure that the ordered goods are delivered as soon as possible.

The delivery of ordered goods takes place at the address indicated by the Customer when placing the order. At the time of receiving the shipment, the Customer is obliged to check the condition of the shipment in the presence of the courier. In case of damage to the shipment, a damage report should be prepared in the presence of the courier. The courier is obliged to deliver the shipment to the Customer's premises only if the weight of the shipment does not exceed 30 kg. For orders of greater weight, the Customer is obliged to collect the shipment from the courier's vehicle.

II. Order Processing Time

In case of delivery delays exceeding 7 business days, the Customer has the right to contact the Store to clarify the reasons for the delay and to set a new delivery date. In the event that the shipment is lost by the courier company, the Store will immediately send the Customer a replacement product at its own cost. If the product is unavailable, the Store will refund the entire amount paid by the Customer.

The time to receive the shipment consists of the order processing time and the delivery time, with only business days being considered.

In matters not regulated in this Shipping Policy, the relevant provisions of the Store's Regulations and generally applicable law shall apply. The Shipping Policy comes into effect on the date of publication on the online store's website tailwhip.store.