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Skateboard Wheels

ONLINE STORE REGULATIONS TAILWHIP.STORE

The online store tailwhip.store, operating at the address www.tailwhip.store, is run by Fursoller sp. z o.o., with its registered office in Warsaw 02-672, ul. Domaniewska 47/10, entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0000913174.

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Definitions used in the Regulations:

  • Online Store - the store operating at the address www.tailwhip.store, selling goods from its offer via the Internet.

  • Order processing time - the time in which the Online Store will complete the order and hand it over for shipment using the delivery method chosen by the Customer.

  • Business days - all days of the week from Monday to Friday, excluding public holidays.

  • Consumer - a natural person who makes a purchase for a purpose not related to their professional or business activity.

  • Payment processor - an entity external to the Online Store that mediates the execution of payments by electronic transfer, bank transfer, or credit card.

  • Courier - an entity external to the Online Store that delivers the goods ordered by the Buyer from the Warehouse to the address provided by the Buyer. The Buyer may choose a Courier from among the entrepreneurs cooperating with the Online Store.

  • Warehouse - the place where Buyers' orders are completed.

  • Entrepreneur with consumer rights - a natural person concluding a contract directly related to their business activity, when it is clear from the content of this contract that it is not of a professional nature for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions of the Central Registration and Information on Business (CEIDG).

I. Offer

The information on the Online Store's websites does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the tailwhip.store websites, the Customer makes an offer to purchase a specific product under the conditions specified in the product description. All products available in the Online Store are brand new, free from physical and legal defects, with the exception of so-called outlet products, whose potential defects and damages are disclosed in the description of the given product. Regardless of the above, all products in the Online Store have been legally introduced to the Polish market. The products offered in the store are not intended for commercial use (by a buyer who is an entrepreneur within the meaning of Art. 43 of the Civil Code), unless the product description on the website www.tailwhip.store states otherwise. Part of the store's offer, especially large-sized products, is shipped in a state requiring self-assembly for transport reasons. Assembly/operating instructions are included with these and other products.

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II. Accepting Orders

A condition for using the Store is to read and accept these Regulations. The Buyer may place orders 24 (twenty-four) hours a day through the website www.tailwhip.store. By placing an order, the Buyer concludes a sales contract for the ordered goods with the Online Store. In the order, the Buyer specifies:

  • the goods being ordered

  • the method of delivery and payment

  • the delivery address, and optionally: the data for the invoice. The Buyer may make changes to the order, including canceling it, until it is fulfilled (i.e., until it is handed over for shipment). The technical requirements necessary to use the online store are:

  • a correctly configured web browser that supports HTML, CSS, JavaScript standards

  • a screen resolution of 1024x768 pixels or higher

  • enabled support for Cookies and JavaScript

  • an active e-mail account

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III. Order Fulfillment

The time to receive the shipment consists of the order processing time and the delivery time, with only business days being taken into account. The delivery time depends on the chosen form of goods delivery. An order consisting of goods with different processing times is sent after the entire order has been completed, i.e., after the longest of the stated waiting times for the goods has elapsed. In the case of payment by bank transfer, the above order processing time is extended by the time of the transfer execution, and in the case of installment payments - by the time of preparing and signing the installment agreement. If a product is out of stock in the Warehouse or if it is impossible to fulfill the Buyer's order, the Online Store has the right to withdraw from the contract within 30 (thirty) days from the date of its conclusion. If the expected order processing time is longer than 30 (thirty) days, the Online Store has the right to withdraw from the contract within the time provided for the fulfillment of the given order. If the Warehouse runs out of the good(s) covered by the Buyer's order and ordering them from suppliers is not possible within the time provided for order fulfillment, the Online Store will immediately contact the Buyer (by message to the e-mail address provided by the Buyer or by phone) to request a decision on how to proceed with the order.

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IV. Product Availability

The presence of a product on the Online Store's product pages does not mean that it is in stock and that the order can be fulfilled. The product pages of individual goods in the Online Store's offer contain information about the availability of these goods and the order processing time. The delivery of the ordered goods will be carried out only when the ordered goods are in the Warehouse.

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V. Forms of Payment

Payment for goods can be made by electronic transfer, bank transfer, or credit card - the order fulfillment will begin after the Online Store receives confirmation of the correct payment execution by the Payment processor.

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VI. Proof of Purchase

By accepting the Regulations, the Customer purchasing the offered products agrees to the issuance and sending of invoices in electronic form by the Seller in accordance with the Regulation of the Minister of Finance of July 14, 2005, on the issuance and sending of invoices in electronic form, as well as their storage and provision to the tax authority or fiscal control authority (Journal of Laws 2005, No. 133, item 1119) and the rules for issuing, sending, and storing electronic invoices. Consent to receive an invoice in electronic form is tantamount to waiving the right to receive a paper invoice. The Customer's acceptance does not exclude the Online Store's right to issue and send invoices in paper form. The Seller issues and sends invoices in electronic form, guaranteeing the authenticity of their origin and the integrity of their content. To open the file, the Customer should have free software compatible with the PDF format. The Online Store recommends Adobe Acrobat Reader for this purpose, which can be downloaded for free at https://www.adobe.com. The Seller is not responsible for incorrect data of the Buyer indicated by them during registration as appropriate for issuing a VAT invoice. Each electronic invoice will be delivered to Customers via e-mail to the address provided by the Customer in the registration form. Changing the Customer's e-mail address requires notifying the Seller in writing or electronically. If the Customer fails to notify the Seller of a change of e-mail address, correspondence sent to the previous e-mail address is considered to have been duly delivered. The Customer is entitled to withdraw their acceptance in accordance with § 3 para. 4 of the regulation by means of a written declaration of will sent to the address: Fursoller sp. z o.o., ul. Domaniewska 47/10, 02-672 Warszawa or electronically to the store's e-mail address. In the event of withdrawal of acceptance, from the day following the day of delivery of the Customer's statement of withdrawal of acceptance, the Online Store loses the right to issue and send invoices to the Customer in electronic form.

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VII. Prices

The prices on the Online Store's website listed next to the offered goods are given in Polish zlotys and include VAT. The binding and final price is the price of the goods given on the Online Store's website at the time the order is placed by the Buyer. The Buyer bears the costs of the chosen delivery method specified in the Delivery Costs price list indicated in the Online Store in the "Shipping Costs" tab, which depend on the size and weight of the ordered product and are visible to the Buyer in the shopping cart and calculated exactly before placing the order. Information on the total value of the order is presented after the Buyer has selected the form of order delivery and the form of payment. The Online Store reserves the right to make ongoing changes to the prices of goods in the offer and to conduct and cancel all kinds of promotional campaigns and sales. Orders placed before the effective date of a price change, promotional campaign conditions, or sale will be processed on the existing terms.

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VIII. Delivery Cost

The product pages indicate the delivery costs that include the most cost-effective form of delivery for payment by bank transfer to the Online Store's account or by fast payments (PayU, PayPal). When placing an order, the Buyer may choose any other delivery method and another form of payment. The delivery costs of the ordered goods will be automatically calculated when placing the order and depend on the choice of delivery method and form of payment. The delivery costs and shipping method are not binding for a buyer whose registered office or place of residence is outside the territory of the Republic of Poland.

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IX. Receipt of Shipments

Upon receipt of the shipment, the Buyer is obliged to check the condition of the product and its compliance with the order in the presence of an employee of the Courier company. In the event of damage to the goods or a missing product indicated in the order, a complaint protocol containing a description of the damage should be drawn up in the presence of the Courier (the courier is obliged to have this protocol form). In the case of a sale that is not a consumer sale, complaints regarding mechanical damage that occurred during transport will be considered only if the defect is discovered in the presence of an employee of the courier company. The Courier is obliged to deliver the shipment to the Buyer's premises only if the weight of the shipment does not exceed 30 kg. For orders of greater weight, the Buyer is obliged to collect the shipment from the courier's vehicle.

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X. Right of Withdrawal from the Contract

In accordance with the Act of May 30, 2014, on consumer rights (Journal of Laws 2014.827), a Buyer who is a Consumer has the right to withdraw from the concluded sales contract without giving a reason within 14 days from the date of taking possession of the item by the Buyer or a third party other than the carrier indicated by them. The withdrawal can be made for all or part of the ordered goods. As of January 1, 2021, for a customer who is a natural person concluding a contract directly related to their business activity, the provisions concerning the consumer shall apply, when it is clear from the content of the contract that it is not of a professional nature for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions of the Central Registration and Information on Business. To exercise the right of withdrawal, the Customer should inform the Online Store of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax, or e-mail) sent to the store's address. To meet the withdrawal deadline, it is sufficient for the Customer to send information concerning the exercise of their right of withdrawal before the withdrawal period has expired. A sample withdrawal form is available under the link [withdrawal form] and is also available on the Online Store's website in the "Possibility of returning goods" tab. The Consumer may use the sample form, but it is not obligatory. The Customer bears the direct costs of returning the item. In the event of withdrawal from the contract, the Online Store shall reimburse to the Customers all payments received from them, including the costs of delivering the item (with the exception of the additional costs resulting from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by the Store), without undue delay and in any event not later than 14 days from the day on which the Online Store is informed of the Customer's decision to exercise the right of withdrawal. The Online Store will carry out the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement. In the case of "cash on delivery" payment, the refund will be made to the bank account number provided by the customer. The Store may withhold the reimbursement until it has received the goods back or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest. Customers are only liable for any diminished value of the returned Goods resulting from the handling of them in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods. The right of withdrawal from the contract is not granted to the consumer in cases specified in Art. 38 of the Consumer Rights Act, i.e., in particular in the case of a contract:

  • where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy their individualized needs

  • where the subject of the service is an item that is liable to deteriorate or expire rapidly

  • where the subject of the service is an item delivered in a sealed package which, after opening the package, cannot be returned for health protection or hygiene reasons, if the package was opened after delivery

  • where the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items

  • where the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery. The goods should be returned in an unchanged state (unless the change was necessary within the limits of ordinary management) along with the complete equipment and accessories issued with its sale.

XI. Product Complaints

Goods sold by the Online Store may be covered by a warranty granted by the manufacturer of the goods or the distributor of the given goods. In the case of a product for which the manufacturer or distributor has granted a warranty, the Buyer may complain about the irregularities of the delivered goods by exercising the rights arising from the granted warranty. The Buyer complains about the equipment directly to the entity granting the warranty, and the Online Store is only an intermediary forwarding the complaint. The Buyer may, at their choice, apply to the warranty service directly or indirectly - through the Online Store. The conditions and manner of reporting and considering the irregularities reported by the Buyer are specified in the warranty of the manufacturer or distributor of the given goods. Receiving a warranty for the purchased goods does not exclude the Buyer's right to exercise the rights granted to consumers for non-conformity of the goods with the contract. The basis and scope of the Seller's liability to the Customer in the event of non-conformity of the goods with the contract are determined by generally applicable laws, in particular the Consumer Rights Act Art. 43a and subsequent. In the case where the buyer is not a Consumer or an Entrepreneur with Consumer Rights, the parties exclude liability under the statutory warranty (rękojmia) for physical defects of the goods (Art. 558 of the Civil Code). The Online Store will respond to the Buyer's complaint within 14 (fourteen) days and notify them of the method of further proceedings. To file a complaint, the Buyer should make the complained-of goods available to the Seller. The Online Store is not responsible for the consequences of improper use of the goods, inconsistent with the information on the leaflet or packaging. You can use out-of-court methods of dealing with complaints and pursuing claims. As a Customer who is a consumer, you have the right to:

a) file your complaint, among others, through the EU's ODR (Online Dispute Resolution) platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL b) submit an application for out-of-court resolution of consumer disputes through the Trade Inspection Authority (www.uokik.gov.pl).

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XII. Personal Data

The Customer's personal data is processed by the Seller as the personal data controller. Providing personal data by the Customer is voluntary but necessary to create an Account, use certain Electronic Services, conclude a Sales Agreement, or make a Reservation. The Seller applies appropriate technical and organizational measures to ensure the protection of the processed personal data. The Customer's Personal Data provided within the Online Store or obtained based on the Customer's activity on the Internet will be processed by the Seller for specific, defined purposes indicated in the individual forms within the Online Store and described in detail in the Privacy Policy available in the Online Store. As a rule, depending on the use of specific functionalities, the Customer has the right to lodge a complaint with the competent authority for personal data protection, the right to object, the right to access their personal data, request their rectification, deletion, restriction of processing, and data portability. Additional explanations regarding personal data protection are contained in the Privacy Policy tab available in the Online Store.

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XIII. Information on the processing of personal data of store users

The information indicated below is also made available to the User at the time of collecting their personal data on the Store's pages. The controller of the Store User's personal data is Fursoller sp. z o.o. The Controller processes the personal data of Store Users in accordance with the General Data Protection Regulation of April 27, 2016 ("GDPR"). Contact for the Data Protection Officer: mail@tailwhip.store, Fursoller sp. z o.o., ul. Domaniewska 47/10, 02-672 Warszawa. The personal data of Store Users are processed, among others, in the following scope:

  • for the purpose of performing sales contracts for goods from the Store concluded with the User - the basis for data processing in this case will be the contract concluded with the Controller by accepting the Store's regulations;

  • for the purpose of maintaining the Store User's account - the basis for data processing in this case will be the contract concluded with the Controller by creating an account and accepting the Store's regulations;

  • for the purpose of carrying out complaint processes - in this case, the basis for processing is the Controller's obligation arising from the legal provision regarding the statutory warranty for defects of the sold item;

  • if the User gives separate consent, commercial information regarding goods offered for sale in the Store, including promotional offers, may be sent to the User's provided e-mail address or phone number - in this case, the basis for processing the User's data is their consent, which is not obligatory and can be withdrawn at any time;

  • for the purpose of sending individualized marketing communications to the User on the Store's website, e.g., in the form of suggestions for purchasing goods using profiling. The communications will be prepared based on an analysis of the purchases made by the User - the basis for processing the User's data in this case will be the Controller's legitimate interest in marketing the goods offered in the Store;

  • for marketing purposes - the Controller will from time to time send information about the offer of the tailwhip.store or the offer of its business partners to the delivery address provided by the User - the basis for processing the User's personal data in this regard will be the legitimate interest of the Controller or its partners in marketing the goods indicated in the offer; The User may at any time object to the processing of their personal data in the above scope by contacting the Store,

  • for statistical purposes for the Controller's internal needs - in this case, the basis for processing will be the Controller's legitimate interest in collecting information that allows for business development and adapting services to the needs of Store Users;

  • for the purpose of confirming the performance of the Controller's obligations and pursuing claims or defending against claims that may be directed against the Controller, preventing or detecting fraud - the basis for processing the User's data in this case will be the Controller's legitimate interest, which is the protection of rights, confirmation of the performance of obligations, and obtaining due remuneration from the Controller's clients. When making purchases in the Store, the User provides certain personal data necessary for the performance of the sales contract. Refusal to provide data necessary for the execution of the order results in the inability of the Store to perform the sales contract. It is not obligatory for the User to consent to receiving commercial information to the provided e-mail address or phone number for the execution of the concluded sales contract for Goods. If consent is given, it may be withdrawn at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. The Controller will share the User's personal data with entities that cooperate with us in the performance of the sales contract for goods purchased by the User, including receiving payment for the purchased goods, as well as delivering the goods. The personal data provided by the User will be processed for the period necessary to perform the sales contract, as well as for complaint claims, and to confirm the performance of the Controller's obligations and pursue claims or defend against claims that may be directed against the Controller - but no longer than 10 years from the date the User provided their data to the Controller. The Controller uses IT and organizational security measures aimed at minimizing the risk of data leakage, its destruction, and disintegration, such as: a firewall system, antivirus and antispam security systems, internal procedures for access, data processing, and disaster recovery, as well as a multi-level backup system. On the principles set out in the GDPR, the User has the following rights in connection with the processing of their personal data by the Controller in connection with the operation of the Store: the right to access data, update them, the right to request data portability, their deletion, to object to data processing, and the right to request the restriction of their processing. The User has the right to lodge a complaint with the President of the Personal Data Protection Office in connection with the processing of the User's personal data by the Controller.

XIV. Final Provisions

The goods presented on the product pages of the Online Store do not constitute an offer within the meaning of the provisions of the Civil Code. In matters not regulated by these regulations, the provisions of the Civil Code or the provisions of other legal acts applicable to the activity and functioning of the store shall apply accordingly. Any disputes related to the services provided by Fursoller sp. z o.o. within the tailwhip.store will be settled by common courts. A customer who is a consumer has the option of using an out-of-court method of dealing with complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of the Trade Inspection in Poznań. Information on how to access the above-mentioned mode and dispute resolution procedures can be found at the following address: www.uokik.gov.pl, in the "Consumer Dispute Resolution" tab. In accordance with the Act of September 11, 2015, on used electrical and electronic equipment (Journal of Laws of 2015, item 1688, as amended), a buyer purchasing electrical or electronic equipment has the right to return old (used) equipment of the same type free of charge to the store where they bought the new product. The Online Store does not accept packages sent cash on delivery. The sales contract is concluded in the Polish language. All names of goods offered for sale by the Online Store are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law Act (Journal of Laws No. 119 of 2003, item 1117).

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