TERMS AND CONDITIONS OF THE ONLINE STORE TAILWHIP.STORE

The online store tailwhip.store, operating at www.tailwhip.store, is run by Fursoller sp. z o.o., based in Warsaw 02-672, ul. Domaniewska 47/10, registered in the register of entrepreneurs KRS under number 0000913174.

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Definitions used in the Regulations:

Online Store - a store operating at www.tailwhip.store, selling goods available in its offer via the Internet. Order fulfillment time - the time in which the Online Store will complete the order and hand it over for dispatch using the delivery method chosen by the Customer. Business days - all days of the week from Monday to Friday, excluding public holidays. Consumer - a natural person who makes a purchase for purposes not related to professional or business activity. Payment entity - an entity external to the Online Store that intermediates in the execution of payments via electronic transfer, bank transfer, or credit card payment. Courier - an entity external to the Online Store that delivers the goods ordered by the Buyer from the Warehouse to the address provided by the Buyer. The Buyer can choose the Courier from among the entrepreneurs cooperating with the Online Store. Warehouse - a place where Buyers' orders are assembled. Entrepreneur with consumer rights - a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional nature for this person, particularly resulting from the subject of their business activity, made available based on the provisions of the Central Register and Information on Economic Activity.

Online Store - a store operating at www.tailwhip.store, selling goods available in its offer via the Internet.

Order fulfillment time - the time in which the Online Store will complete the order and hand it over for dispatch using the delivery method chosen by the Customer.

Business days - all days of the week from Monday to Friday, excluding public holidays.

Consumer - a natural person who makes a purchase for purposes not related to professional or business activity.

Payment entity - an entity external to the Online Store that intermediates in the execution of payments via electronic transfer, bank transfer, or credit card payment.

Courier - an entity external to the Online Store that delivers the goods ordered by the Buyer from the Warehouse to the address provided by the Buyer. The Buyer can choose the Courier from among the entrepreneurs cooperating with the Online Store.

ordered goods delivery method and payment method delivery address, optionally: data for which the invoice is to be issued The Buyer can make changes to the order, including canceling the order, until it is fulfilled (i.e., until it is handed over for dispatch). Technical requirements necessary to use the online store: a correctly configured web browser supporting HTML, CSS, JavaScript standards screen resolution of 1024x768 pixels or higher enabled support for Cookies and JavaScript active email account

Warehouse - a place where Buyers' orders are assembled.

Entrepreneur with consumer rights - a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional nature for this person, particularly resulting from the subject of their business activity, made available based on the provisions of the Central Register and Information on Economic Activity.

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I. Offer

Information on the Online Store's pages does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the internet pages of tailwhip.store, the Customer makes an offer to purchase a specific product under the conditions specified in the product description. All products available in the Online Store are brand new, free from physical and legal defects, except for so-called outlet products, whose possible defects and damages are disclosed in the product description. Regardless of the above, all products in the Online Store have been legally introduced to the Polish market. Products offered in the store are not intended for commercial use (a buyer being an entrepreneur within the meaning of Art. 43 of the Civil Code), unless the product description in the online store www.tailwhip.store states otherwise. Part of the store's offer, especially large-sized products, is sent in a state requiring self-assembly for transport reasons. Assembly/operation instructions are attached to these and other products.

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II. Order acceptance

The condition for starting to use the Store is to read these Regulations and accept them. The Buyer can place orders 24 (twenty-four) hours a day via the website www.tailwhip.store. By placing an order, the Buyer concludes a sales contract for the ordered goods with the Online Store. In the order, the Buyer indicates:

ordered goods

delivery method and payment method

delivery address, optionally: data for which the invoice is to be issued The Buyer can make changes to the order, including canceling the order, until it is fulfilled (i.e., until it is handed over for dispatch). Technical requirements necessary to use the online store:

a correctly configured web browser supporting HTML, CSS, JavaScript standards

screen resolution of 1024x768 pixels or higher

enabled support for Cookies and JavaScript

active email account

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III. Order fulfillment

The time of receiving the shipment consists of the order fulfillment time and delivery time, with only business days being considered. The delivery time depends on the form of the chosen delivery method. An order consisting of goods with different fulfillment times is sent after the entire order is completed, i.e., after the longest of the given waiting times for the goods has elapsed. In the case of payment by transfer, the above order fulfillment time is extended by the time of transfer execution, and in the case of installment payment - by the time of preparing and signing the installment agreement. In the absence of goods in the Warehouse or the inability to fulfill the Buyer's order, the Online Store has the right to withdraw from the contract within 30 (thirty) days from the date of its conclusion. If the expected order fulfillment time is longer than 30 (thirty) days, the Online Store has the right to withdraw from the contract within the time provided for the fulfillment of the given order. If the goods or goods covered by the Buyer's order are out of stock in the Warehouse and ordering them from suppliers is not possible within the time provided for order fulfillment, the Online Store will immediately contact the Buyer (message to the email address provided by the Buyer or by phone), asking for a decision regarding further proceedings in the matter of the order.

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IV. Availability of goods

The presence of goods on the product pages of the Online Store does not mean availability of goods and the possibility of fulfilling the order. On the product pages of individual goods available in the Online Store's offer, there is information about the availability of these goods and the order fulfillment time. The delivery of the ordered goods will be carried out only when the ordered goods are in the Warehouse.

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V. Payment methods

Payment for goods can be made by electronic transfer, bank transfer, or credit card - order fulfillment will begin after the Online Store receives confirmation of correct payment execution by the Payment Entity.

where the subject of the service is a non-prefabricated item, produced according to the consumer's specifications or serving to satisfy their individualized needs where the subject of the service is an item that is subject to rapid deterioration or has a short shelf life where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery where the subject of the service are items that, after delivery, due to their nature, become inseparably connected with other items where the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery. The goods should be returned in an unchanged state (unless the change was necessary within the limits of ordinary management) along with complete equipment and accessories issued at the time of sale.

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VI. Proof of purchase

By accepting the Regulations, the Customer making a purchase of the offered products agrees to the issuance and sending of invoices in electronic form by the Seller in accordance with the Regulation of the Minister of Finance of July 14, 2005, on the issuance and sending of invoices in electronic form, as well as storing and making them available to the tax authority or tax inspection authority (Journal of Laws 2005, No. 133, item 1119) and the rules for issuing, sending, and storing electronic invoices. Consent to receive an invoice in electronic form is equivalent to resigning from receiving an invoice in paper form. The Customer's acceptance does not exclude the Online Store's right to issue and send invoices in paper form. The Seller issues and sends invoices in electronic form, guaranteeing the authenticity of their origin and the integrity of their content. To open the file, the Customer should have free software compatible with the PDF format. The Online Store recommends the Adobe Acrobat Reader program for this purpose, which can be downloaded for free at https://www.adobe.com. The Seller is not responsible for incorrect data provided by the Buyer during registration, as appropriate for issuing a VAT invoice. Each electronic invoice will be delivered to Customers via email to the addresses provided by the Customer in the registration form. Changing the Customer's email address requires notifying the Seller in writing or electronically. In the absence of notification to the Seller by the Customer about the change of email address, correspondence sent to the current email address is considered properly delivered. The Customer is entitled to withdraw acceptance in accordance with § 3 sec. 4 of the regulation by a written declaration of will to the address: Fursoller sp. z o.o., ul. Domaniewska 47/10, 02-672 Warsaw or electronically to the store's email address. In the event of withdrawal of acceptance, from the day following the day of delivery of the Customer's declaration of withdrawal of acceptance, the Online Store loses the right to issue and send invoices to the Customer in electronic form.

a) submit your complaint, among others, via the EU online platform ODR available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL b) submit an application for out-of-court consumer dispute resolution through the Trade Inspection (www.uokik.gov.pl).

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VII. Prices

Prices on the Online Store's website listed next to the offered goods are given in Polish zlotys and include VAT. The binding and final price is the price of the goods listed on the Online Store's website at the time of placing the order by the Buyer. The Buyer bears the costs of the chosen delivery method specified in the Delivery Costs price list indicated in the Online Store in the "Shipping Costs" tab, which depend on the size and weight of the ordered product and are visible to the Buyer in the shopping cart and calculated exactly before placing the order. Information about the total value of the order is presented after the Buyer chooses the form of order delivery and payment method. The Online Store reserves the right to make ongoing changes to the prices of goods in the offer and to conduct and cancel all kinds of promotional campaigns and sales. Orders placed before the date of entry into force of the price change, promotional campaign conditions, or sales will be fulfilled on the previous terms.

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VIII. Delivery cost

The product pages indicate the delivery costs, taking into account the most cost-effective form of delivery when paying by bank transfer to the Online Store's account or quick payments (PayU, PayPal). When placing an order, the Buyer can choose any other delivery method and payment form. The delivery costs of the ordered goods will be automatically calculated at the time of placing the order and depend on the choice of delivery method and payment form. Delivery costs and shipping method do not bind the buyer, who has a registered office or place of residence outside the territory of the Republic of Poland.

to perform sales contracts concluded with the User for goods from the Store - the basis for data processing in this case will be the contract concluded with the Administrator by accepting the Store's regulations; to manage the User's Store account - the basis for data processing in this case will be the contract concluded with the Administrator by creating an account and accepting the Store's regulations; to conduct complaint processes - in this case, the basis for processing is the Administrator's obligation resulting from the law regarding warranty for defects of the sold item; if the User gives separate consents, commercial information regarding goods offered for sale in the Store, including promotional offers, may be sent to the User's provided email address or phone number - in this case, the basis for processing the User's data is their consent, which is not mandatory and can be withdrawn at any time; to direct individualized marketing messages to the User on the Store's website, e.g., in the form of purchase suggestions using profiling. The messages will be prepared based on the analysis of purchases made by the User - the basis for processing the User's data in this case will be the Administrator's legitimate interest in marketing the goods offered in the Store; for marketing purposes - the Administrator will occasionally send information about the offer of the tailwhip.store or its business partners to the delivery address provided by the User - the basis for processing the User's personal data in this regard will be the Administrator's or its partners' legitimate interest in marketing the goods indicated in the offer; the User can object to the processing of their personal data in the above scope at any time by contacting the Store, for statistical purposes for the Administrator's internal needs - in this case, the basis for processing will be the Administrator's legitimate interest in collecting information enabling the development of activities and adapting services to the needs of Store Users; to confirm the performance of the Administrator's obligations and pursue claims or defend against claims that may be directed against the Administrator, prevent or detect fraud - the basis for processing the User's data in this case will be the Administrator's legitimate interest in protecting rights, confirming the performance of obligations, and obtaining due remuneration from the Administrator's clients. When making purchases in the Store, the User provides specific personal data necessary to perform the sales contract. Refusal to provide data necessary to fulfill the order results in the inability of the Store to perform the sales contract. It is not mandatory for the User to consent to receive commercial information at the provided email address or phone number for the execution of the concluded sales contract for Goods. If consent is given, it can be withdrawn at any time. Withdrawal of consent does not affect the legality of processing before withdrawal. The Administrator will share the User's personal data with entities that cooperate with us in executing the sales contract for goods purchased by the User, including payment collection for purchased goods, as well as delivery of goods. The personal data provided by the User will be processed for the period necessary to execute the sales contract, as well as complaint claims, as well as confirmation of the Administrator's obligations and pursuit of claims or defense against claims that may be directed against the Administrator - but not longer than 10 years from the day the User's data is provided to the Administrator. The Administrator applies IT and organizational security measures aimed at minimizing the risk of data leakage, destruction, disintegration, such as: firewall system, antivirus and anti-spam security systems, internal access procedures, data processing and emergency recovery, as well as a multi-level backup system. Under the principles set out in the GDPR, the User has the following rights in connection with the processing of their personal data by the Administrator in connection with the operation of the Store: the right to access data, update them, the right to request data transfer, deletion, objection to data processing, and the right to request restriction of their processing. The User has the right to file a complaint with the President of the Personal Data Protection Office in connection with the processing of the User's personal data by the Administrator.

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IX. Receipt of shipments

At the time of receiving the shipment, the Buyer is obliged to check the condition of the product and its compliance with the order in the presence of the Courier company's employee. In case of damage to the goods or the absence of the product indicated in the order, a complaint protocol containing a description of the damage should be drawn up in the presence of the Courier (the courier is obliged to have this protocol form). In the case of sales not constituting consumer sales, complaints regarding mechanical damage occurring during transport will be considered only if the defect is discovered in the presence of the Courier company's employee. The Courier is obliged to deliver the shipment to the Buyer's premises only if the weight of the shipment does not exceed 30 kg. For orders of greater weight, the Buyer is obliged to collect the shipment from the courier's vehicle.