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Skateboard Wheels

RETURN AND REFUND POLICY IN THE ONLINE STORE TAILWHIP.STORE

These regulations define the rules for returning goods and issuing refunds in the online store tailwhip.store, operated by Fursoller sp. z o. o., based in Warsaw.

I. Right of withdrawal

Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), a Customer who is a consumer or an entrepreneur with consumer rights has the right to withdraw from the concluded sales contract without giving any reason within 14 days from the date of receipt of the goods.

To exercise the right to withdraw from the contract, the Customer must inform the Store of his/her decision by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

The customer may use the model withdrawal form, but this is not obligatory.

The customer bears the direct costs of returning the goods.

II. Return of goods

The customer is only liable for any reduction in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.

The goods should be returned in unchanged condition with all equipment and accessories provided at the time of sale.

The store does not accept parcels sent cash on delivery.

III. Refund of funds

In the event of withdrawal from the contract, the Store shall refund to the Customer all payments received, including the costs of delivery of the goods (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Store), immediately, no later than 14 days from the date of receipt of the declaration of withdrawal from the contract.

The Store will refund the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different refund method that does not incur any costs to the Customer. In the case of "cash on delivery" payments, the refund will be made to the bank account number provided by the Customer.

The Store may withhold reimbursement until it receives the goods or until it provides proof of having sent them back, whichever occurs first.

IV. Exclusions

The Customer does not have the right to withdraw from the contract in the cases specified in Article 38 of the Consumer Rights Act, including in relation to contracts:

  • in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his or her individual needs;

  • where the subject of the service is an item that spoils quickly or has a short shelf life;

  • where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;

  • where the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.

V. Final Provisions

In matters not regulated in these Regulations, the relevant provisions of the Consumer Rights Act and the Civil Code shall apply.

The Regulations come into effect on the date of their publication on the tailwhip.store website.

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