RETURN AND REFUND POLICY IN THE ONLINE STORE TAILWHIP.STORE

These regulations define the rules for returning goods and refunding funds at the tailwhip.store online store, operated by Fursoller sp. z o.o., based in Warsaw.

I. Right of withdrawal from the contract

In accordance with the Act of May 30, 2014, on consumer rights (Journal of Laws 2014.827), a Client who is a consumer or an entrepreneur with consumer rights has the right to withdraw from the concluded sales contract without giving any reason within 14 days from the date of taking possession of the goods.

To exercise the right of withdrawal from the contract, the Client should inform the Store of their decision by means of an unequivocal statement (e.g., a letter sent by post, fax, or email).

The Client may use the model withdrawal form, but it is not obligatory.

The Client bears the direct costs of returning the goods.

II. Return of goods

The Client is only responsible for the reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics, and functioning of the goods.

The goods should be returned in an unchanged state along with complete equipment and accessories issued at the time of sale. Returns should be made to the address: ul. Domaniewska, 47/10, 02-672 Warsaw.

The Store does not accept parcels sent back on delivery.

III. Refund of funds

In the event of withdrawal from the contract, the Store returns to the Client all received payments, including the costs of delivering the goods (except for additional costs resulting from the Client's chosen method of delivery other than the cheapest ordinary delivery method offered by the Store), immediately, no later than 14 days from the date of receiving the statement of withdrawal from the contract.

The Store refunds the payment using the same payment method used by the Client unless the Client has expressly agreed to a different refund method that does not incur any costs for them. In the case of "cash on delivery" payments, the refund will be made to the bank account number provided by the Client.

The Store may withhold the refund until it receives the goods back or until proof of their return is provided, depending on which event occurs first.

IV. Exclusions

The right to withdraw from the contract does not apply to the Client in cases listed in Article 38 of the Consumer Rights Act, including in relation to contracts:

where the subject of the service is a non-prefabricated item, produced according to the consumer's specifications or serving to meet their individualized needs; where the subject of the service is an item that is liable to deteriorate quickly or has a short shelf life; where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; where the subject of the service is sound or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery.

where the subject of the service is a non-prefabricated item, produced according to the consumer's specifications or serving to meet their individualized needs;

where the subject of the service is an item that is liable to deteriorate quickly or has a short shelf life;

where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;